Privacy policy
Sincerely, St. Nick respects the privacy of our customers and their families. This Privacy Policy explains what information we collect, why we collect it, and how we use it.
Information We Collect
When you place an order, complete a questionnaire, contact us, or use our website, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing and shipping address
- Order and payment information
- Information you voluntarily provide for personalization
- The recipient child's name and other details supplied by the parent or guardian
- Website usage information, such as browser information, IP address, cookies, and similar technical data
The personalization questionnaire may ask for information about the child receiving the letter, such as their first name, interests, accomplishments, Christmas wishes, family traditions, or other details that allow us to personalize the letter.
Please provide only the information reasonably necessary to create your letter.
Information About Children
Sincerely, St. Nick products are created for children, but our website, ordering process, and personalization questionnaire are intended for adults.
Orders should be placed, and questionnaires should be completed only by a parent, legal guardian, or other adult authorized to provide the information.
Children under the age of 13 should not submit personal information directly through our website.
If you believe a child has submitted personal information directly to us without appropriate parental involvement, please contact us at hello@sincerelystnick.com so we can review and, when appropriate, delete the information.
How We Use Your Information
Information provided to Sincerely, St. Nick may be used to:
- Process and fulfill your order
- Create your personalized handwritten letter
- Prepare and ship your Parent Mailer
- Communicate with you regarding your purchase
- Provide customer service
- Prevent fraud or misuse of our website
- Maintain business and transaction records
- Improve our products, website, and customer experience
- Send marketing communications when you have consented to receive them
We do not sell children's personal information.
Payment Information
Payments may be processed through Shopify and its payment providers or other authorized payment processors. Sincerely, St. Nick does not necessarily receive or store your complete payment card information.
Those providers process information according to their own privacy and security practices.
Service Providers
We may share information with service providers when reasonably necessary to operate our business and fulfill your order. These may include companies providing:
- Website hosting and ecommerce services
- Payment processing
- Shipping and delivery
- Email and customer communications
- Website analytics
- Fraud prevention
- Business software and order management services
These providers receive only the information reasonably necessary to perform their services.
Shipping Providers
Shipping information may be provided to the United States Postal Service or another carrier used to deliver your order.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the store, remember preferences, analyze website traffic, and provide ecommerce functionality.
Certain cookies may be provided by Shopify or other service providers used by our website.
Your browser may allow you to block or delete cookies; however, some website features may not function correctly if cookies are disabled.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legitimate business purposes, legal obligations, accounting, fraud prevention, and dispute resolution.
Personalization information concerning a child will not intentionally be retained indefinitely merely for personalization purposes.
Where information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and recordkeeping requirements.