Refund policy

Personalized Products

Every Sincerely, St. Nick letter is individually personalized and handwritten using the information provided by the purchaser. Because each letter is custom-made for a specific recipient, we do not accept returns or exchanges once we have begun creating your personalized letter.

Please carefully review all names, spellings, addresses, and questionnaire responses before submitting your order.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@sincerelystnick.com

If we have not yet begun creating your personalized letter, we may be able to cancel the order and issue a refund.

Once work on your personalized letter has begun, the order cannot be canceled or refunded.

Errors Made by Sincerely, St. Nick

We take great care when creating each letter. If we make an error that does not match the information you submitted—for example, if we misspell a name that was entered correctly on your questionnaire—please contact us.

We will review the original information submitted with your order and, when the error was ours, will correct or replace the affected item at no additional charge.

Errors resulting from incorrect or incomplete information submitted by the purchaser are not eligible for a free replacement or refund.

Shipping Damage, Loss, or Delay

Once an order has been transferred to the shipping carrier, transportation and delivery are handled by that carrier. Sincerely, St. Nick cannot guarantee carrier delivery dates or prevent delays, loss, or damage that occurs while a package is in transit.

If your Parent Mailer arrives damaged, or you believe your shipment has been lost, please contact us at hello@sincerelystnick.com with your order number and, when applicable, photographs of the damaged packaging and contents.

Although shipping damage or carrier delays are outside our direct control, we want you to have a good experience. We will review the circumstances and help determine the best available solution, which may include assistance with a carrier claim or, at our discretion, a replacement.

Shipping-related issues do not automatically qualify for a refund.